CRM News - Congoo

Settlement After Losing Appeals in California Supreme Court and State Court of Appeals PALO ALTO, Calif.â??May 1, 2008â??San Mateo County Judge Carol L. Mittlesteadt has issued a public apology to Silicon

Microsoft Dynamics™ CRM Integration into the Contact Center - 80 Minutes ago

Contact centers for service, support, sales, and marketing are continuously seeking ways to improve customer experience and operational efficiency. Integrating the Microsoft Dynamics CRM application into

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Racing Board bets on CRM - 3 Hours ago

The New Zealand Racing Board, headquartered in Petone, is responsible for New Zealand racing and sports betting. The Board also coordinates the country's three racing codes - New Zealand Thoroughbred

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WIN delivers managed intranet service to enhance Vodafone Retail's customer experience - 8 Hours ago

WIN Plc, innovators in interactive mobile entertainment and information announced it would provide a managed mobile intranet service for Vodafone Retail. The news and information service will allow two-way

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Customer Support Software - 20 Hours ago

What Seems to Be the Problem? Self service gets a tune-up. Customers may always be right, but they can also be lazy. Many will never read a manual or take the time to pore over a long frequently-asked-questions

New Report: Customer Loyalty and Retention: Systems and Vendor Review - 21 Hours ago

Customer Loyalty and Retention: Systems and Vendor Review NEW RESEARCH REPORT BY MERCATOR ADVISORY GROUP The proliferation of loyalty programs has made it more challenging than ever to develop programs

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CDC Software's Pivotal CRM Receives Industry Recognition for 12th Consecutive Year - 10 Hours ago

-(T-Net)--CDC Software, a wholly owned subsidiary of CDC Corporation (NASDAQ: CHINA) and a global provider of industry-specific enterprise software applications and consulting services, today announced

Maximizer Software Receives Top Honors From Leading Analyst Firm - 10 Hours ago

-(T-Net)--Maximizer Software (TSX:MAX ), a leading provider of simple, accessible customer relationship management solutions, today announced that Maximizer CRM 10 was selected by ISM Inc., CRM and Contact

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Operators Define Customer Care Values - 12 Hours ago