Understanding The TCO Of Saas CRM And KM In The Contact Centre - Aarkstore Enterprise - Congoo

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Understanding the TCO of SaaS CRM and KM in the contact centre - Aarkstore Enterprise

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TMC Net | November 05, 2009

This report looks at the current trends in the hosted contact centre customer relationship management (CRM) and knowledge management (KM) markets, and the effects on enterprise balance sheets of software-as-a-service (SaaS) versus on-premises solutions. It also presents a matrix of the leading globa...

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