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Avoiding the Dark Side of Help Desk Outsourcing: 11 Mistakes Buyers Make in Planning
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Outsourcing Center
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November 07, 2009
Help desk outsourcing can achieve cost reduction and greater efficiencies, but many buyers encounter significant pitfalls to achieving those outcomes. All of these risks to achieving the anticipated return on investment can be mitigated up front in the planning, provider selection, and contract nego...
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