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Survey of 16 Countries Shows Poor Customer Service Costs $338.5 Billion per Year
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Investors Business Daily
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November 17, 2009
(MARKETWIRE via COMTEX) -- According to a new international survey of consumers, the cost of poor customer service in 16 major industrialized economies causes businesses to lose a total of USD $338.5 billion per year when customers defect and abandon their purchases as a direct result of poor custom...
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