Congoo: Richard Goulet

Overview
Accomplished executive with over twenty years’ experience in a broad variety of senior roles in Operations, Customer Service, Marketing, Product Management and Business Development. A proven leader of large service organizations and major Call Centers for AT&T and Sprint, excelling in team selection and people development. Highly sought after as a motivational and public speaker within the telecommunications industry and on college campuses on a variety of technology and leadership topics. Effectively articulates concepts and ideas to all levels of an organization. Successful in complex relationship management, both inside and outside the corporate structure.

Places I have worked

Sprint From August 1986 to March 2002
100-999 employees
Director
Telecom Industry
Order Experts, Inc., Austin, Texas 2004-present September 2004 – Present Wireline Consultant Responsible for the development and launch of wireline telecommunications products as an additional Line of Business for this Sprint Business Partner, mirroring the Sprint Product portfolio of wireline, wireless PCS and Internet offerings. Coordinated contract negotiations, Order entry process, customer service infrastructure and sales strategy. CyberTrader, Inc., Austin, Texas 2002-2003 July 2002 - September 2003 Director, Client Marketing Responsible for all facets of Client Relationship Marketing and communications to the online active trader client base within this wholly-owned subsidiary of Charles Schwab & Company. Developed internally-focused campaigns to reduce attrition, increase trading activity and promote resources and functionality available to assist active and pattern day t

Education

Marquette University - United States / WISCONSIN
Bachlor of Science - Business Administration - Marketing 1970 - 1974
Pi Sigma Epsilon Navy ROTC Midshipman Intramural Basketball

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